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Information Communication Technology

ABOUT OUR ORGANISATION


Refelec is a diverse, multi-disciplined company that provides computer systems installation and support services to Central Queensland. Our company specialises in the management and delivery of ICT projects and activities for small business to large enterprise.

The trade services arm of the company also provides the service, maintenance and installation of refrigeration, electrical, and air conditioning systems for the region.

The diversity of Refelec allows us to provide your company with the end to end delivery of modern office environments and systems. We are experts in what we do – consistently providing exceptional service. You will find our level of expertise unrivalled; professional technicians and point of contact office staff dedicated to each individual customer.

OUR HISTORY


Refelec has been successfully servicing the domestic, commercial, industrial, farming and mining sectors in the Central Highlands for many years. Our innovative approach to providing a value for money, quality service has seen Refelec successfully win and maintain a number of large scale projects and contracts in the supply of Electrical Services, short and long-term labour hire solutions and Air Conditioning Services.

Our People

Refelec is committed to equality in employment opportunity and rewards, embracing wholeheartedly the cultural diversity within the communities we call home. Our employees’ safety, welfare and interests are foremost throughout all aspects of our business and how we conduct our affairs. Refelec is committed to:

1. Creating and nurturing an environment of success based on honesty and integrity;
2. Equitable remuneration based on skills;
3. Empowerment through training and communication;
4. Individual growth and equal opportunity;
5. Designing and providing a safe and secure work environment.

EXPERIENCE WITH SLA

At Refelec we are well versed in Service Level Agreements and performance goals. We have a working history of meeting and exceeding targets and providing quality and timely services to our customers. With the proper elements and commitments in place all parties can work towards providing a consistent delivery of services to your company by: providing clear reference to service ownership, accountability, roles and responsibilities. By working to an SLA, our company can match the perceptions of expected service provision with actual service support & delivery.

GOVERNMENT SUPPLIER
Refelec is a preferred supplier to the Queensland Government. Our company regularly delivers activities on behalf of Building and Asset Services and is a 1st tier contract holder for Central West Hospital and Health Services and a second-tier provider of ongoing works in the area.
At Refelec we strive to ensure that we supply quality goods and services that are fit for purpose. We are an innovative and adaptive company with a focus on environmental sustainability.

MINE SITE CONTRACTS

Refelec has an extensive history of contracts and service agreements with multiple mine sites in the Central Highlands. Our staff possess the relevant accreditations and inductions to work in the Queensland coal industry. At Refelec we understand the needs of service providers and the demands placed on them by the mining and resources industry.

LABOUR HIRE

Due to the depth of our team and quality of our employees, we frequently provide labour hire services to local industry. Refelec has provided electricians, instrumentation technicians, diesel fitters, auto electricians and trades assistant resources to customers across Central Queensland.

For short and long-term employment vacancies, consider engaging Refelec to fill these shortages in your company.

INTERNAL SYSTEMS

Refelec utilises simPRO Enterprise to manage service, project and maintenance works. The system is used by leading service delivery companies to estimate, quote and track schedules, jobs, costs, and stock. The system is also used to manage recurring jobs and multi-stage projects.
Our technicians use the simPRO app on their phones and connected devices to manage their work and retrieve relevant information whilst on site. Among other uses, the app also allows for the capture of job photos and customer signature.

OUR SERVICES
With our solid knowledge of ICT strategies, technologies and management methodologies, we deliver the best possible solutions for business. Our technicians are experienced in ITIL for IT Service Management, Prince2® and Agile practices.

At Refelec our professional staff provide our clients with complete commercial, industrial and government ICT, electrical and building services:

  • New Desktop and server Hardware
  • Printer Installations and Management
  • Hardware Maintenance and Support
  • Operating System and Software Installations
  • Active Directory Environments
  • Hardware Refresh Rollouts
  • Standard Operating Environments
  • Network Attached Storage
  • End User Support
  • Project Management
  • Test and Tag
  • Office Fit Outs
  • Data Cabling
  • Security
  • Audio Visual
  • Intergration of security, AV

OUR COMMITMENT TO YOUR BUSINESS
Refelec is committed to providing the very best service to your business. We understand the vital importance that your equipment has in your business. We are committed to not only providing the best and most reliable equipment and services to your business, but also fast 24/7 Support.
Customer needs are paramount and represent the highest priority within our business. Our obligation is to proactively seek out and define customer needs while addressing all requests expeditiously without creating false expectations.

HEALTH AND SAFETY IS OUR MAIN PRIORITY
Refelec has well developed Workplace Health and Safety policies and procedures that comply with AS/NZS 4801:2001 Occupational Health and Safety Management Systems for which we received accreditation in June 2018. All work is completed in accordance with current Government compliance regulations and OH&S standards. From all aspects of the work we provide, we ensure that the safety of your customers and staff is a priority.
SERVICE AREA
Our service area encompasses most of Central Queensland. The focus of our service delivery is approximately within a 400km radius of Emerald township. Other locations will be considered upon request.

OUR QUALITY
Refelec has developed and implemented an integrated environmental and quality management system (EQMS), which uses ISO 9001:2015 and ISO 14001:2015 as a framework that allows Refelec to document and improve our quality and environmental practices in order to better satisfy the needs and expectations of our customers, stakeholders and interested parties. Refelec is committed, through our environmental policies, to the operation of an EQMS that elicits the following intended outcomes:
Enhance environmental performance, by protecting the environment by preventing or mitigating adverse environmental impacts;
Fulfil compliance obligations by mitigating potential adverse effects of environmental conditions;
Achieve environmental objectives by controlling or influencing the way our organisation’s products and services are designed, manufactured, distributed, consumed and disposed.
Refelec is committed to achieving competitive excellence and providing our customers with products and services designed, produced and maintained to meet or exceed their expectations by:
1. Complying with all customer, statutory and regulatory requirements;
2. Enabling employees to achieve business and professional goals;
3. Continually improving our processes via our EQMA;
4. Extending our EQMS practices throughout our Supply Chain.

OUR ENVIRONMENT
Beginning with a clear definition of customers’ expectations, we strive to consistently meet or exceed them. We adhere to all applicable standards and customer specific requirements and endeavour to provide processes that ensure we achieve this in order to build a robust and world class business whilst committing to support the protection of the environment as well as a providing framework for our environmental objectives which may include:
1. Sustainable resource use;
2. Climate change mitigation and adaption;
3. Protection of biodiversity and ecosystems;
4. Addressing other relevant environmental issues.

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